Our Approach
Find out how our proven and unique approach can deliver you quick and significant results.
Collaborate
Enable Change
Drive Growth
Encourage Improvement
1.
Proposition
If we do not strongly believe that we can add value to your business and deliver your requirements, we will not start the project.
This stage also gives you the opportunity to find out about us, how we work and what we can offer you. For your implementation to be successful, a collaborative approach between client and supplier is essential. If we cant work together, the project will fail.
2.
System scope & design
We review users, assess communications and take you through the Nurture set up, helping us to create the perfect program of works for you. Where appropriate we will challenge existing systems and will always focus on ensuring we introduce effective ways of managing customers, users, processes and day to day activity. Preparatory questionnaires and details will be issued to you to ensure you are fully prepared for this session.
3.
Agree design and development program
This document program will form the basis of our partnership with you and will be assessed at regular intervals to ensure all deliverables and agreements are being met.
4.
Meet the team
Prior to works starting, both core teams will meet to discuss the best ways of working together, how to communicate and agree roles and responsibilities.
5.
Initial build
Regular reviews will be schedule with the project team to share progress and gain feedback, enabling ongoing system refinement and improvement.
6.
1st release of the system to the user group
Focus will be getting the user group up and running quickly as per agreed dates set out on the road map.
The training and support of the user group is central part of this and it is imperative that all users follow the agreed training schedule.
This will involve tailored session and supporting materials for each user group.
7.
Follow the development path
Once the initial build has been completed and the system introduced to the user group, a support and development program as agreed at the start of the partnership will begin.
This program will drive the continued build and improvement of the solution, delivered to agreed time frames and milestones.
It will offer the whole team the support, nurturing and guidance needed to gain ongoing value from the solution.
This agreement will include;
- Continued System Development & Improvement
- Ongoing Learning & User Engagement Activities
- System Maintenance & Monitoring
- SLA Driven Query Resolution
- Monthly System Usage and Performance Reports
- Application Upgrades
In a break from the traditional support contract that sees partners wait until a user is in need of help before being in touch, with the development & support program it is our responsibility to regularly communicate and work with your team. Routine emails, calls and reviews will be made, supported by Teams meetings and onsite reviews.
What we do
Designed for our existing clients and new customers already using Dynamics CRM, the Nurture
Support & Development programme works to nurture your team and support processes that will
drive business growth.
Testimonials
Jenny Jones, Leeds Childrens Charity
★★★★★
From working with previous CRM systems, it’s been a total breath of fresh air working with Melissa (Nurture CRM), not only is she an expert in the field and has provided us with a fantastic CRM system but must be the most friendliest (and knowledgeable) CRM specialist around!
The introduction of Dynamics has enabled our charity to provide first class relationship management, record all necessary and informative data in the most efficient and simple way, but most importantly providing the necessary foundations for us to develop and grow.
Paul Kenny, Aquatrust Water & Ventilation Ltd
★★★★★
Our sales process needed aligning and Melissa sat through more than one meeting to explain how building a CRM in Microsoft Dynamics would have great benefits. We also liked the “Nurture” method that when the system has been built, that it wouldn’t be “hands off” and leave us to it, and that there will be ongoing future support and updates to the system as we become more and more adept.
Melissa made the process very straightforward and “un-techy”, which was important for me. We’re now looking forward to putting our system into action and benefitting from the results!
Jaspal Singh, BASI
★★★★★
We have enjoyed working with Nurture CRM to design, setup, maintain and update our Microsoft 365 cloud software, this has proved invaluable for the smooth running of our business. What sets Nurture CRM apart is there deep understanding of business processes and systems.
Nurture CRM have a friendly, professional and no-nonsense approach.
I would highly recommend to anyone who wants to streamline their business processes.
Dave Norman, Leeds Childrens Charity
★★★★★
Melissa and her team have been supporting our work for some time now – personally, I know very little about these systems, but team Nurture CRM have helped us at every step of the way.
They have been patient, supportive and committed, 100% to providing the best service they can for us – which they have.
Pete Sharpe, Invicta Forks & Attachments
★★★★★
From the initial meeting through to implementation Nurture CRM was thorough with each and every stage to ensure that we received the CRM that the business required. And to ensure the system remained up to date and problem free we signed up to their wraparound maintenance package….highly recommended…..
Jon Eastwood, Canopies UK
★★★★★
Nurture CRM understood our unique business needs from the start and implemented a multi-faceted system that suited all aspects of the business. The support and training given throughout meant that the move to Dynamics was smooth and stress free. Always helpful and professional, highly recommend!