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Microsoft CRM Training
Microsoft Dynamics CRM Training
Despite being a simple system to use, the number of
modules available within the application encourages the
training to be undertaken for a departmental angle. As
well as learning the basics of contact management, these
courses enable the individuals to feel confident in the
way they will use the system
Sales Management Training
Learn how to manage your contacts, daily schedule and
pipeline effectively within the program. Keep on top of
your monthly sales forecast and use the system to identify
your current and potential customers.
Keep track of your appointments and learn how to use
your CRM system within Microsoft Outlook
Customer Service Management Training
During this course, learn how to manage individual and
team customer service logs. Introduce SLA’s and
track all updates to outstanding issues effectively. In
addition, learn the basics of contact management and discover
the reports available within the system to hep you manage
your day to day routine more efficiently. |
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